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FAQ

What are Highleaf's hours of operation?

Hours vary by location. Please view the hours listed in the Google listing for the most up to date information.

Are your dispensaries legal?

Yes, we are 100% legal. All of our dispensaries have received a retail store authorization from the Alcohol and Gaming Commission of Ontario (AGCO) to sell legal Cannabis and accessories. This means we are authorized as a legal recreational dispensary. We are not authorized to provide any medical advice or sell medical Cannabis.

How much Cannabis can I purchase?

You are legally able to purchase up to 30 grams of dried Cannabis or the equivalent in extracts, seeds, edibles or topicals. Laws permit you to travel within Canada with the legal limit of 30gr of Cannabis or the equivalent in edible and oil products.

What products do you sell?

Your best bet will be to visit one of the stores personally, give them a call or to check our Click & Collect feature available in the ‘Buy Online, Pickup In-Store’ link above.

Can I purchase Cannabis online?

Yes. You can purchase online and pick up in store via “click & collect”.

What kind of ID do I need to show?

As per provincial law, all customers must display two pieces of a valid ID and be of legal drinking age to enter the stores.

A Canadian Passport, Ontario Driver’s License with a photo of the person to whom the license is issued, a Canadian Citizenship Card, a Permanent Residential Card, A photo LCBO card, a Secure Indian Status Card issued by the Government of Canada, , or a Photo Card issued under the Photo Card Act,008. secondary ID” that displays your name and signature or picture, like a credit or debit card.

What precautions are you taking during the COVID-19 ?

To protect you and our staff, we have implemented increased cleaning of surfaces, protective protocols when handling inventory, social distancing requirements in-store, mandatory masks, and barriers at our checkout counter. AND limited display.

Do I need a prescription to buy Cannabis?

No, you do not need a prescription to purchase any of our products. In fact, as a “Recreational” store, we are restricted from giving any medical advice. 

Can I bring toddler/kids with me?

No, we are only permitted to allow of-age people into our stores. 

What you have except smoke Cannabis?

We have other options like from ingestible oils, capsules, gummies or chocolates there are many great options for consumption with more landing on our shelves weekly.

Do you carry hemp products?

Each and every product that we carry comes directly from the cannabis plant. This means that you will always find a trace of THC in everything that you purchase.

What is CBD, THC, Sativa, Indica or a Hybrid?

There are two main active compounds in the cannabis plant.  THC (Tetrahydrocannabinol) is the psychoactive part of the plant which produces stimulating or calming effects and CBD (Cannabidiol) promotes relaxation without the psychoactive effects. 

Sativas are known for creating an uplifting feeling while Indicas produce a more sedative effect. Hybrids are a cross breed of the two groups. 

How does pickup work?

If you pre-ordered online for pickup, your order would be available in-store within minutes throughout that store’s opening hours for the day. Just show us proof of purchase, we will have your order ready to go at any sales counter.

Where can I view the menu?

Choose your store of choice and once on its page, click ‘View Menu’. This menu is live, as-in connected directly to the stores’ inventory so what you see is what we’ve got (in real-time)

What is your return or refund policy?

All discounted or sale orders are final sale. We cannot, under any circumstance, accept returns for products that have been used. For any return or refund inquiries, please email info/support@highleaf.ca

Couldn’t find your answer?

Please send your queries.